Circuit City: Incompetence or Negligance?

Note: While I try to keep entries here technical in nature, I feel that this warrants discussion and is relevant to the technical/Linux community.

Yesterday, my brother ordered a digital camera (Samsung S730, works great with Linux) package, including a 512MB SD card, from CircuitCity.com using the “in-store pickup” option.  Upon his arrival at the store, the employees attempted to give him only the Camera and not the card.  When he asked them to correct this, they told him him they would reverse the original transaction and process a new one at the original price. Eventually, (after much complaining about how this would screw up their inventory system) they were able to process this, however it was run as a second transaction.  As of today, his credit card shows two $140 charges from Circuit City.  Circuit City online technical support tells him there is nothing they can do, that the refund should process in 3-5 days.

How can a company be run so badly that employees in the store cannot simply process an already complete online order by simply getting the items to the customer? I have had reservations about Circuit City before, but now I will not be shopping with them, and I encourage you to do the same.

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2 Responses to Circuit City: Incompetence or Negligance?

  1. alohamars says:

    I try to avoid them like the plague since last Black Friday. Only idiots work there!

  2. trickykid says:

    I try to avoid them and CompUSA, along with BestBuy. Most of the major retailers hire staff that are not technically inclined to help the average user with questions and usually their customer service is below par. I worked at BestBuy back in my college days in the Audio and Car Audio department. I didn’t know everything I know about computers then that I do now but even during those days, I knew more than the people they hired for that department.

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